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What is an IP Phone or VoIP Phone? A VoIP phone (or IP Phone) is a telephone that uses Voice over Internet Protocol (VoIP) technology, which allows phone calls to be made…

An IP phone is an electronic device that operates distinctly and in an efficient manner than the traditional phone. Instead of using the Public Switch Telephone Network (PSTN), it is routed…

Everyone Should Know Basic Facts About Call Centers or Contact Center Call Centers or contact centers are ubiquitous these days. You must have seen arrays of desks lined up with people…