{"id":20123,"date":"2026-01-19T17:11:40","date_gmt":"2026-01-19T17:11:40","guid":{"rendered":"https:\/\/blog.gulfsip.com\/?p=20123"},"modified":"2026-01-19T17:11:42","modified_gmt":"2026-01-19T17:11:42","slug":"%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a","status":"publish","type":"post","link":"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/","title":{"rendered":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u201c\u0641\u064a \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0627\u0633\u062a\u0639\u0631\u0636\u0646\u0627 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0623\u0647\u0645 <a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631<\/a>. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0646\u0648\u0627\u0635\u0644 \u062a\u0648\u0636\u064a\u062d \u0648\u0634\u0631\u062d \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a .\u201d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062b\u0627\u0644\u062b\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062c\u0648\u062f\u0629:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Average Handle Time):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u064a\u0644 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0647\u0627. \u0648\u0647\u0648 \u064a\u0634\u0645\u0644: \u0645\u062f\u0629 \u0627\u0644\u062a\u062d\u062f\u062b \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 + \u0648\u0642\u062a \u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648 \u064a\u064f\u0639\u062f \u0645\u0624\u0634\u0631\u064b\u0627 \u0644\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0644\u0644\u0645\u0648\u0638\u0641 \u0639\u0644\u0649 \u062d\u062f \u0633\u0648\u0627\u0621.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. \u0645\u0643\u0627\u0644\u0645\u0629 \u0644\u0645 \u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 (Abandoned Call):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u064a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u0646\u0647\u064a\u0647\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 (\u064a\u063a\u0644\u0642 \u0627\u0644\u062e\u0637) \u0642\u0628\u0644 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u0642\u0650\u0628\u0644 \u0623\u062d\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u064a\u063a\u0644\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0645\u0644\u0629 \u0628\u0633\u0628\u0628 \u0637\u0648\u0644 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 (Call Queue). \u0648\u0632\u064a\u0627\u062f\u062a\u0647\u0627 \u062a\u0639\u062a\u0628\u0631 \u0645\u0624\u0634\u0631 \u0644\u0648\u062c\u0648\u062f \u0645\u0634\u0627\u0643\u0644 \u0641\u064a \u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0648 \u0646\u0642\u0635 \u0639\u062f\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0644\u0644\u0627\u0646\u062a\u0638\u0627\u0631 (Expected Wait Time &#8211; EWT):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u064a\u0634\u064a\u0631 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0641\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0625\u0644\u0649 \u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u062a\u0648\u0642\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0646\u062a\u0638\u0627\u0631\u0647 \u0642\u0628\u0644 \u0627\u0644\u062a\u062d\u062f\u062b \u0625\u0644\u0649 \u0623\u062d\u062f \u0645\u0648\u0638\u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u064a\u0639\u062a\u0628\u0631 \u0632\u064a\u0627\u062f\u0629 \u0645\u0633\u062a\u0648\u0649 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0634\u0643\u0644\u0629 \u0641\u064a \u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Call Escalation):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0647\u0648 \u0637\u0644\u0628 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0646 \u064a\u062a\u0645 \u0646\u0642\u0644 \u0645\u0643\u0627\u0644\u0645\u062a\u0647 \u0645\u0646 \u0648\u0643\u064a\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0623\u0639\u0644\u0649 \u0641\u064a \u0627\u0644\u062a\u0633\u0644\u0633\u0644 \u0627\u0644\u0625\u062f\u0627\u0631\u064a \u0623\u0648 \u0627\u0644\u0641\u0646\u064a\u060c \u0645\u062b\u0644 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0625\u0644\u0649 \u0645\u0634\u0631\u0641 (Supervisor) \u0623\u0648 \u0642\u0633\u0645 \u0645\u062a\u062e\u0635\u0635\u060c \u0639\u0646\u062f \u0639\u062f\u0645 \u0642\u062f\u0631\u0629 \u0627\u0644\u0648\u0643\u064a\u0644 \u0639\u0644\u0649 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0623\u0648 \u0648\u062c\u0648\u062f \u0645\u0634\u0643\u0644\u0629 \u0645\u0639\u0642\u062f\u0629 \u062a\u062a\u062c\u0627\u0648\u0632 \u0635\u0644\u0627\u062d\u064a\u0627\u062a \u0627\u0644\u0648\u0643\u064a\u0644 \u0623\u0648 \u0639\u0646\u062f\u0645\u0627 \u064a\u0637\u0644\u0628 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u062a\u062d\u062f\u062b \u0625\u0644\u0649 \u0645\u0633\u0624\u0648\u0644 \u0623\u0639\u0644\u0649.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 (First Call Resolution &#8211; FCR):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u064a\u064f\u0639\u062f <a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649<\/a> \u0645\u0624\u0634\u0631 \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u064b\u0627 \u0645\u0647\u0645\u064b\u0627 \u0644\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0625\u0630 \u064a\u0642\u064a\u0633 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0642\u062f \u062a\u0644\u0642\u0649 \u0625\u062c\u0627\u0628\u0629 \u0642\u0627\u0637\u0639\u0629 \u0639\u0644\u0649 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0647 \u0628\u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u060c \u0645\u0645\u0627 \u064a\u064f\u063a\u0646\u064a \u0639\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0623\u062e\u0631\u0649.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 SLA:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0623\u062f\u0627\u0621 \u0641\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u064a\u062d\u062f\u062f \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u062e\u0644\u0627\u0644 \u0625\u0637\u0627\u0631 \u0632\u0645\u0646\u064a \u0645\u062d\u062f\u062f \u0645\u0633\u0628\u0642\u064b\u0627. \u064a\u0639\u062a\u0628\u0631 \u0647\u062f\u0641 \u062a\u0636\u0639\u0647 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0646\u0641\u0633\u0647\u0627 (\u0623\u0648 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0639 \u0639\u0645\u064a\u0644 \u062e\u0627\u0631\u062c\u064a) \u062d\u0648\u0644 \u0645\u062f\u0649 \u0633\u0631\u0639\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0633\u062a\u062c\u0627\u0628\u062a\u0647\u0627 \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646. \u0648\u0623\u062d\u062f \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0628\u0639\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0648\u0647\u064a \u201c80\/20\u201d \u064a\u0639\u0646\u064a \u0623\u0646 80% \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u063a\u0636\u0648\u0646 20 \u062b\u0627\u0646\u064a\u0629. \u0648\u064a\u0633\u062a\u062e\u062f\u0645 \u0639\u0627\u0645\u0629 \u0645\u0624\u0634\u0631 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062a\u0632\u0627\u0645 \u0642\u0633\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0644\u062d\u0638\u064a\u0629 (Real-Time Dashboard):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0644\u062d\u0638\u064a\u0629 (Real-Time Dashboard) \u0647\u064a \u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 \u0645\u0631\u0626\u064a\u0629 \u062a\u0639\u0631\u0636 \u0628\u064a\u0627\u0646\u0627\u062a <a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/a> \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062d\u062f\u064a\u062b\u0629 (\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631). \u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062b \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u060c \u063a\u0627\u0644\u0628\u064b\u0627 \u0643\u0644 \u0628\u0636\u0639 \u062b\u0648\u0627\u0646\u064d \u0623\u0648 \u062f\u0642\u0627\u0626\u0642. \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u0631\u0636\u0647\u0627: \u0645\u062b\u0644 \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u062c\u0627\u0631\u064a\u0629\u060c \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631\u060c \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0644\u062d\u0627\u0644\u064a\u060c \u0639\u062f\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0627\u062d\u064a\u0646\/\u0627\u0644\u0645\u0634\u063a\u0648\u0644\u064a\u0646\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0641\u0627\u0626\u062a\u0629. \u0648\u062a\u0647\u062f\u0641 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0634\u0631\u0641\u064a\u0646 \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0633\u0631\u064a\u0639\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0641\u0631\u064a\u0642 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0639\u0645\u0644.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 (Quality Assurance):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 (QA) \u0647\u064a \u0639\u0645\u0644\u064a\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0621 \u0648\u0643\u0644\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u0632\u0627\u0645\u0647\u0645 \u0628\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629. \u062a\u062a\u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0639\u0627\u062f\u0629\u064b \u0645\u0631\u0627\u062c\u0639\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0633\u062c\u0644\u0629\u060c \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u062f\u0631\u062f\u0634\u0629\u060c \u0631\u0633\u0627\u0626\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a). \u062a\u062a\u0645 \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u062a\u0633\u062c\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u062a\u0642\u064a\u064a\u0645\u0647\u0627 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0646\u0645\u0627\u0630\u062c \u062a\u0642\u064a\u064a\u0645 \u0645\u062d\u062f\u062f\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0625\u0631\u0634\u0627\u062f\u064a\u0629 \u0644\u0644\u0648\u0643\u0644\u0627\u0621.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9. \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 KPI:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u064a \u0645\u0639\u0627\u064a\u064a\u0631 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0623\u0648 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0623\u0648 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u0648\u064a\u0633\u062a\u062e\u062f\u0645 \u0641\u064a\u0647\u0627 \u0639\u062f\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 \u0641\u0631\u0639\u064a\u0629 \u0645\u062b\u0644: \u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (AHT) \u2013 \u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0645\u0646 \u0623\u0648\u0644 \u0645\u0631\u0629 (FCR) \u2013 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 (CSAT) \u2013 \u0645\u0639\u062f\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0641\u0642\u0648\u062f\u0629 (Abandon Rate).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0631\u0627\u0628\u0639\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u062f\u0645\u062c\u0629 \u0645\u0639 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Omnichannel.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">1. <a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/a> (Omnichannel):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u064a\u064f\u0642\u0635\u062f \u0628\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0641\u064a <a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/a> \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0643\u0644 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0645\u0643\u0646\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0645\u0643\u0646\u0629 \u0644\u0644\u062a\u0633\u0647\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0623\u0645\u062b\u0644\u0629 \u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629<\/li>\n\n\n\n<li>\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0641\u064a\u062f\u064a\u0648<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u062b\u0644 \u0648\u0627\u062a\u0633 \u0627\u0628 \u0648\u063a\u064a\u0631\u0647\u0627<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/CRM.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM &#8211; Customer Relationship Management):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u064a\u0647\u062f\u0641 \u0646\u0638\u0627\u0645 crm \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0648\u062a\u0648\u0641\u064a\u0631 \u062e\u062f\u0645\u0629 \u0623\u0643\u062b\u0631 \u062a\u062e\u0635\u064a\u0635\u064b\u0627\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0643\u0641\u0627\u0621\u0629 \u0641\u0631\u0642 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062f\u0639\u0645\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0633\u0631\u064a\u0639 \u0625\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u062b\u0644: \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u0633\u062c\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0648\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0641\u0648\u0627\u0626\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 CRM \u0641\u064a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0633\u0631\u064a\u0639 \u0625\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629.<\/li>\n\n\n\n<li>\u00a0\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647.<\/li>\n\n\n\n<li>\u00a0\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0633\u062c\u064a\u0644 \u0643\u0644 \u0627\u062a\u0635\u0627\u0644 \u0623\u0648 \u0634\u0643\u0648\u0649.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u0628\u064a\u0639 \u0623\u0648 \u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">3. \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a (ACD &#8211; Automatic Call Distributor):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u0648 \u0646\u0638\u0627\u0645 \u064a\u0648\u0632\u0651\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0627\u062d\u064a\u0646 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0642\u0648\u0627\u0639\u062f \u0645\u062d\u062f\u062f\u0629 \u0645\u062b\u0644 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a\u060c \u0623\u0648\u0644\u0648\u064a\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0623\u0648 \u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0645\u0648\u0638\u0641. \u0648\u062a\u0647\u062f\u0641 \u062f\u0627\u0626\u0645\u0627 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0644\u0643 \u0627\u0644\u062e\u0627\u0635\u064a\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0633\u0631\u0639 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0645\u0645\u0643\u0646\u0629 \u0648\u062a\u0648\u0632\u064a\u0639 \u0636\u063a\u0637 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0628\u0634\u0643\u0644 \u0639\u0627\u062f\u0644.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/IVR.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR &#8211; Interactive Voice Response):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u0638\u0627\u0645 \u064a\u062a\u064a\u062d \u0644\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0633\u0645\u0627\u0639 \u0642\u0627\u0626\u0645\u0629 \u0635\u0648\u062a\u064a\u0629 \u0622\u0644\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0627\u0644\u0623\u0631\u0642\u0627\u0645 \u0623\u0648 \u0627\u0644\u0623\u0648\u0627\u0645\u0631 \u0627\u0644\u0635\u0648\u062a\u064a\u0629\u060c \u0644\u062a\u0648\u062c\u064a\u0647\u0647\u0645 \u0625\u0644\u0649 \u0627\u0644\u0642\u0633\u0645 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u062f\u0648\u0646 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u0639\u0646\u062f \u0627\u062a\u0635\u0627\u0644\u0643 \u0628\u0634\u0631\u0643\u0629 \u0648\u0633\u0645\u0627\u0639 \u0631\u0633\u0627\u0644\u0629 \u0644\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0627\u0636\u063a\u0637 \u201c1\u201d \u0644\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a \u0625\u0636\u063a\u0637 \u201c2\u201d \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0636\u063a\u0637 \u201c3\u201d \u2013 \u0648\u062a\u0647\u062f\u0641 \u0639\u0627\u0645\u0629 \u062e\u0627\u0635\u064a\u0629 \u0627\u0644\u0631\u062f \u0627\u0644\u0622\u0644\u064a \u0644\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0623\u0633\u0631\u0639 \u0644\u0644\u0639\u0645\u064a\u0644\u060c \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0639\u0628\u0621 \u0639\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. \u0646\u0638\u0627\u0645 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a (Auto Dialer):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\">\u0646\u0638\u0627\u0645 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a<\/a> (Auto Dialer) \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0623\u0648 \u0646\u0638\u0627\u0645 \u0622\u0644\u064a \u064a\u0642\u0648\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0622\u0644\u064a \u0644\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0623\u0631\u0642\u0627\u0645 \u0645\u062d\u062f\u062f\u0629 \u0645\u0633\u0628\u0642\u064b\u0627 \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0648\u0643\u0644\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0625\u0633\u0645\u0627\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0631\u0633\u0627\u0644\u0629 \u0645\u0633\u062c\u0644\u0629 \u0645\u064f\u0633\u0628\u0642\u0627\u060c \u0627\u0644\u063a\u0631\u0636 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0645\u0646\u0647 \u0647\u0648 \u0632\u064a\u0627\u062f\u0629 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0635\u0627\u062f\u0631\u0629 \u0648 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u062a\u0633\u0631\u064a\u0639 \u062d\u0645\u0644\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0635\u0627\u062f\u0631\u0629 (\u0645\u062b\u0644 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0623\u0648 \u0627\u0644\u062a\u062d\u0635\u064a\u0644).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0644\u0645\u0635\u0627\u062f\u0631&nbsp;<a href=\"https:\/\/vcc.live\/blog\/call-center-terminologies\/\">1<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-1\">\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201c\u0641\u064a \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0627\u0633\u062a\u0639\u0631\u0636\u0646\u0627 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0623\u0647\u0645 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0646\u0648\u0627\u0635\u0644 \u062a\u0648\u0636\u064a\u062d \u0648\u0634\u0631\u062d \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a .\u201d \u062b\u0627\u0644\u062b\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062c\u0648\u062f\u0629: 1.\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Average Handle Time): \u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u064a\u0644 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0647\u0627. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[9],"tags":[],"class_list":["post-20123","post","type-post","status-publish","format-standard","hentry","category-9","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog\" \/>\n<meta property=\"og:description\" content=\"\u201c\u0641\u064a \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0627\u0633\u062a\u0639\u0631\u0636\u0646\u0627 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0623\u0647\u0645 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0646\u0648\u0627\u0635\u0644 \u062a\u0648\u0636\u064a\u062d \u0648\u0634\u0631\u062d \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a .\u201d \u062b\u0627\u0644\u062b\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062c\u0648\u062f\u0629: 1.\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Average Handle Time): \u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u064a\u0644 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0647\u0627. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\" \/>\n<meta property=\"og:site_name\" content=\"Gulfsip Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GulfsipArabia\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-19T17:11:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-19T17:11:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\" \/>\n<meta name=\"author\" content=\"adminblog\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"adminblog\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 \u062f\u0642\u0627\u0626\u0642\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/\"},\"author\":{\"name\":\"adminblog\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/2e9581e811113194ef8c911d9fe460d9\"},\"headline\":\"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a\",\"datePublished\":\"2026-01-19T17:11:40+00:00\",\"dateModified\":\"2026-01-19T17:11:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/\"},\"wordCount\":58,\"publisher\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#organization\"},\"image\":{\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage\"},\"thumbnailUrl\":\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\",\"articleSection\":[\"\u062a\u0644\u0633\u0628\"],\"inLanguage\":\"ar\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/\",\"url\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\",\"name\":\"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage\"},\"image\":{\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage\"},\"thumbnailUrl\":\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\",\"datePublished\":\"2026-01-19T17:11:40+00:00\",\"dateModified\":\"2026-01-19T17:11:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage\",\"url\":\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\",\"contentUrl\":\"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.gulfsip.com\/ar\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#website\",\"url\":\"https:\/\/blog.gulfsip.com\/ar\/\",\"name\":\"Gulfsip Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.gulfsip.com\/ar\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#organization\",\"name\":\"XonTel Technology\",\"url\":\"https:\/\/blog.gulfsip.com\/ar\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.gulfsip.com\/wp-content\/uploads\/2026\/01\/gulfsip-logo-200.png\",\"contentUrl\":\"https:\/\/blog.gulfsip.com\/wp-content\/uploads\/2026\/01\/gulfsip-logo-200.png\",\"width\":170,\"height\":100,\"caption\":\"XonTel Technology\"},\"image\":{\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/GulfsipArabia\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/2e9581e811113194ef8c911d9fe460d9\",\"name\":\"adminblog\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/fa8b3a1231fbc3191458a330ac4435cf6a5509ece65b43d3ae724f6fd657b164?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/fa8b3a1231fbc3191458a330ac4435cf6a5509ece65b43d3ae724f6fd657b164?s=96&d=mm&r=g\",\"caption\":\"adminblog\"},\"sameAs\":[\"https:\/\/blog.gulfsip.com\"],\"url\":\"https:\/\/blog.gulfsip.com\/ar\/author\/adminblog\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2\/","og_locale":"ar_AR","og_type":"article","og_title":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog","og_description":"\u201c\u0641\u064a \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0627\u0633\u062a\u0639\u0631\u0636\u0646\u0627 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0623\u0647\u0645 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0646\u0648\u0627\u0635\u0644 \u062a\u0648\u0636\u064a\u062d \u0648\u0634\u0631\u062d \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a .\u201d \u062b\u0627\u0644\u062b\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062c\u0648\u062f\u0629: 1.\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Average Handle Time): \u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u064a\u0644 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0647\u0627. [&hellip;]","og_url":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2","og_site_name":"Gulfsip Blog","article_publisher":"https:\/\/www.facebook.com\/GulfsipArabia","article_published_time":"2026-01-19T17:11:40+00:00","article_modified_time":"2026-01-19T17:11:42+00:00","og_image":[{"url":"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png","type":"","width":"","height":""}],"author":"adminblog","twitter_card":"summary_large_image","twitter_misc":{"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629":"adminblog","\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"5 \u062f\u0642\u0627\u0626\u0642"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#article","isPartOf":{"@id":"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/"},"author":{"name":"adminblog","@id":"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/2e9581e811113194ef8c911d9fe460d9"},"headline":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a","datePublished":"2026-01-19T17:11:40+00:00","dateModified":"2026-01-19T17:11:42+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/"},"wordCount":58,"publisher":{"@id":"https:\/\/blog.gulfsip.com\/ar\/#organization"},"image":{"@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage"},"thumbnailUrl":"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png","articleSection":["\u062a\u0644\u0633\u0628"],"inLanguage":"ar"},{"@type":"WebPage","@id":"https:\/\/blog.gulfsip.com\/ar\/2026\/01\/19\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-%d8%a7%d9%84%d8%ab%d8%a7%d9%86%d9%8a\/","url":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2","name":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a - Gulfsip Blog","isPartOf":{"@id":"https:\/\/blog.gulfsip.com\/ar\/#website"},"primaryImageOfPage":{"@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage"},"image":{"@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage"},"thumbnailUrl":"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png","datePublished":"2026-01-19T17:11:40+00:00","dateModified":"2026-01-19T17:11:42+00:00","breadcrumb":{"@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#primaryimage","url":"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png","contentUrl":"https:\/\/telsip.com\/wp-content\/uploads\/2025\/07\/Callcenter-terms-scaled.png"},{"@type":"BreadcrumbList","@id":"https:\/\/telsip.com\/ar\/%d9%85%d8%af%d9%88%d9%86%d8%a9\/%d9%85%d8%b5%d8%b7%d9%84%d8%ad%d8%a7%d8%aa-%d8%a7%d9%84%d9%83%d9%88%d9%84-%d8%b3%d9%86%d8%aa%d8%b1-%d8%a7%d9%84%d8%ac%d8%b2%d8%a1-2#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.gulfsip.com\/ar\/"},{"@type":"ListItem","position":2,"name":"\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u2013 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a"}]},{"@type":"WebSite","@id":"https:\/\/blog.gulfsip.com\/ar\/#website","url":"https:\/\/blog.gulfsip.com\/ar\/","name":"Gulfsip Blog","description":"","publisher":{"@id":"https:\/\/blog.gulfsip.com\/ar\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.gulfsip.com\/ar\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/blog.gulfsip.com\/ar\/#organization","name":"XonTel Technology","url":"https:\/\/blog.gulfsip.com\/ar\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/logo\/image\/","url":"https:\/\/blog.gulfsip.com\/wp-content\/uploads\/2026\/01\/gulfsip-logo-200.png","contentUrl":"https:\/\/blog.gulfsip.com\/wp-content\/uploads\/2026\/01\/gulfsip-logo-200.png","width":170,"height":100,"caption":"XonTel Technology"},"image":{"@id":"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GulfsipArabia"]},{"@type":"Person","@id":"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/2e9581e811113194ef8c911d9fe460d9","name":"adminblog","image":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/blog.gulfsip.com\/ar\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/fa8b3a1231fbc3191458a330ac4435cf6a5509ece65b43d3ae724f6fd657b164?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fa8b3a1231fbc3191458a330ac4435cf6a5509ece65b43d3ae724f6fd657b164?s=96&d=mm&r=g","caption":"adminblog"},"sameAs":["https:\/\/blog.gulfsip.com"],"url":"https:\/\/blog.gulfsip.com\/ar\/author\/adminblog\/"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false},"uagb_author_info":{"display_name":"adminblog","author_link":"https:\/\/blog.gulfsip.com\/ar\/author\/adminblog\/"},"uagb_comment_info":0,"uagb_excerpt":"\u201c\u0641\u064a \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0627\u0633\u062a\u0639\u0631\u0636\u0646\u0627 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0623\u0647\u0645 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631. \u0648\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0646\u0648\u0627\u0635\u0644 \u062a\u0648\u0636\u064a\u062d \u0648\u0634\u0631\u062d \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a .\u201d \u062b\u0627\u0644\u062b\u0627 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062c\u0648\u062f\u0629: 1.\u0645\u062a\u0648\u0633\u0637 \u0645\u062f\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 (Average Handle Time): \u0647\u0648 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0648\u0643\u064a\u0644 \u0627\u0644\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0645\u0643\u0627\u0644\u0645\u0629\u060c \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0647\u0627.&hellip;","_links":{"self":[{"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/posts\/20123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/comments?post=20123"}],"version-history":[{"count":1,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/posts\/20123\/revisions"}],"predecessor-version":[{"id":20124,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/posts\/20123\/revisions\/20124"}],"wp:attachment":[{"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/media?parent=20123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/categories?post=20123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.gulfsip.com\/ar\/wp-json\/wp\/v2\/tags?post=20123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}